Reading bank

Negotiations can be complicated business. Negotiating with a group can be even more complicated, and you need to know how to use the dynamics to your advantage.
Skyrocketing raw material prices are a true profit killer for many companies... and salespeople are often reluctant to pass on those price increases in fear of damaging customer relationships.
Competitive factors are accumulating, the rise of small firms, a loss of differentiation and a pressure on fees.
Experienced salespeople all agree on one point: we aren’t the ones who sell, it’s the client who buys! Yet in order to come to a decision, the client draws on personal and sometimes irrational elements.
The paradox of salespeople is that they often attract us, whilst making us feel uncomfortable. How is that possible? And how can it be avoided? How can we influence, without manipulating?
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Client case

Heerema Group and Krauthammer develop participants’ skills, transfer expertise, create a group-wide language and stimulate the formation of internal networks.

Research

Who are we? Are we the same people we were yesterday? How different are we from others? Questions surrounding an organisation’s identity become very relevant in turbulent times.

Video

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Group negotiation

Test yourself

Identity refers to who the leader fundamentally is. Key question is to what extent a leader’s identity allows her/him to behave differently in different contexts.

© 2011 Krauthammer International