Inspiring and Effective Management
example and impact
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When does the shift from 'manager' to 'top manager' occur?
As the manager
develops, his landscape expends into new and often unfamiliar dimensions.
Reporting levels, team size and maturity, project complexity and profile; all
take the manager out of his comfort zone. Even the skills and attitudes which
once provided the basis for the manager’s performance can be undermined.
Inspiring and Effective Management
example and impact
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Day 1: The keys to personal leadership
> The fundamentals of inter-personal communication
> Change: making your own transitions a success and helping colleagues to succeed in theirs
- Change and transition: emotional reactions to unsettling processes
- The 'stages of discovery': from naïve enthusiasm to project implementation
> Delegation and empowerment: adapting to the different
levels of maturity of each individual
> Making sure everyone contributes and fostering a genuine
spirit of initiative
Day 2: Influencing and persuading
> Active listening and the art of questioning : understanding
others
> The art of negotiation: adopting the right attitudes according
to the different players and stakeholders
> Self control: reacting positively to objections or aggression
> Individually tailoring responses to objections, the quest for
the positive intention
> The meta-message: what we say, how we say it, and how
the other interprets it
> Public speaking: how to inspire, convince and stimulate
action: 14 criteria to make an impact
Day 3: Reinforcing personal charisma
> The leader-coach: identify the problem, formulate solutions:
the facilitator attitude
> Performance management: driving team evolution, analysing
successes, transforming failures, detecting talent
> Feedback: celebrating success: reinforcing and stimulating
good practice; alerting on time
> Praise: a process of consideration and respect for
achievements
> Taking a stance in a coherent manner and affirming it with
authority
> Re-frame deviances: primary qualities and associated
defects; positive intention and higher principle
Day 4: Anticipating turbulence, facing tense situations
> Group negotiations: the pre-condition of seeking allies
> The reprimand session Re-frame deviances: primary
qualities and associated defects; positive intention and
higher principle
> Saying NO: announcing a difficult decision for understanding
and acceptance
> Strategy-making in the face of conflictual situations:
prioritising consensus and reaching mutual accord