First level management coping with the day to day

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

The role plays worked upon in this programme allow new managers to acquire the prime communication tools and key attitudes they will need to lead daily encounters to a successful conclusion and confidently manage critical situations.

First level management coping with the day to day

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

Benefits :

• Manage and motivate others on a daily basis
• Create a positive atmosphere
• Manage individual and collective problems effectively
• Help all to realise objectives
• Relay decisions and communicate them, manage resistance
• Cope with difficult and conflictual situations
• Prepare and animate a work session
• Communicate effectively in front of a group

First level management coping with the day to day

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

Audience :

• New operational managers,
• junior managers,
• project managers,
• supervisors.

First level management coping with the day to day

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

Day 1: Motivating direct reports
- The fundamentals of inter-personal communication
- The difference between personal perception and reality
- When the manager has to question his or her certainties: learning new attitudes
- Change: how to manage the emotional reactions of employees
- Delegating according to individual competencies
- Fixing concrete and realistic objectives
- Presenting a theme, project or idea to a group

Day 2: Supervising performance
- Active listening: the key attitudes to help self-expression and improve mutual understanding
- From reporting session to annual evolution session: appreciating performance and helping people evolve
- Praise: a process of consideration and respect as well as one of motivation
- Verbal communication: perfecting different behaviours and tools

Day 3: Getting things done
- Managing contradictions, criticisms and aggression
- Stress and self management: mechanisms to better control spontaneous reactions
- Work session and brainstorming animation – effective principles
- Communicating a difficult decision and managing the reactions
- Recognising mistakes: how does one behave in this sensitive situation?

Day 4: Handling problems
- Presenting a project or recommendation upwards
- Task planning and monitoring
- The reframing session: from preparation to analyse the problem, to respecting commitments
- Conflict management: from mutual agreement to arbitration, how to ‘come out on top’

First level management coping with the day to day

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

> Small groups: each group is comprised of between ten to twelve participants, depending on the host country, in order to ensure proper conditions for genuine individual development.

> Role plays and practical exercises: our teaching method stimulates self-knowledge, promotes awareness and leads to long-term behavioural change.

> Sequential: the training process involves 3-5 weeks’ application on the job between training days, allowing each participant to integrate the content long-term, and to take ownership of it in the form of new attitudes.

> Feedback: at the beginning of the day, each participant presents his or her feedback based on the concrete results achieved. The successes and/or difficulties are then analysed and commented upon, and the learning points transformed into a new action plan. The training day continues with new modules, according to the same process.

> The "blended" approach: before, during and after the training programme, the participant is asked to continue his or her learning process online to: gather feedback from his or her colleagues with the 361°.