Management assistant complementarity and efficiency

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

The Management assistant’s role as image guardian, information filter, organiser and facilitator is unique. This programme will optimise his or her potential - its effectiveness increased by the fact that his or manager has experienced a Krauthammer training.

Management assistant complementarity and efficiency

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

Benefits :

• Making the manager/assistant duo more effective
• Active participation in improving the working atmosphere
• Positive contribution to the company’s brand image
• Creating more effective working conditions for the manager
• Knowing how to organise and optimise one’s time
• Being an ambassador for the company’s brand image

Management assistant complementarity and efficiency

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

Audience :

• Management Assistants

Management assistant complementarity and efficiency

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

Day 1: Increasing efficiency
- The role of the assistant: the manager’s relay runner and partner
- Adding value to the company image
- Change: help and contribution
- Preparation: the foundation stone of success
- Oral communication: our shop window for example behaviour
- Managing priorities when organising our time

Day 2: Managing my manager
- Active listening: the first step towards understanding the other person
- Self control when facing criticism
- Partnership with our manager. A regular meeting
- Take the initiative, incite preparation, build the future
- Time management and personal organisation tools

Day 3: Developing assertiveness
- Handling the unexpected
- Delegation and control
- Sincere and motivating praise
- The positive re-alignment meeting
- The 5 key negotiation attitudes
- The quality of our written communication

Day 4: Solving problems
- Effective action towards our manager
- Daily stress management
- Handling complaints
- Different types of behaviour when facing critical situations
- Active and passive use of the telephone

Management assistant complementarity and efficiency

Dowload this training brochure 2010 e-catalogue Contact Krauthammer View dates & book online

> Small groups: each group is comprised of between ten to twelve participants, depending on the host country, in order to ensure proper conditions for genuine individual development.

> Role plays and practical exercises: our teaching method stimulates self-knowledge, promotes awareness and leads to long-term behavioural change.

> Sequential: the training process involves 3-5 weeks’ application on the job between training days, allowing each participant to integrate the content long-term, and to take ownership of it in the form of new attitudes.

> Feedback: at the beginning of the day, each participant presents his or her feedback based on the concrete results achieved. The successes and/or difficulties are then analysed and commented upon, and the learning points transformed into a new action plan. The training day continues with new modules, according to the same process.

> The "blended" approach: before, during and after the training programme, the participant is asked to continue his or her learning process online to gather feedback from his or her colleagues with the 361°.