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Our driving principles linked to
communication and relationships
Good communication does not come naturally to everyone
Each of us uses words, expressions and attitudes which are unique to ourselves and which do not necessarily carry the same meaning for another person. Misunderstandings are therefore, in a sense, 'normal'.
Our perception of reality is not reality
Our behaviour towards the world is dictated not by what it is, but by our perceptions. Since these are coloured by our personal reference systems, we can state that no one person possesses the 'right' vision.
Every message takes place on two levels: content & relationship
All communication conveys two kinds of information. One concerns facts, feelings and opinions: 'content'. The other expresses something about the rapport between the people involved: 'relationship'. This relationship often dominates the content.
The results of communication lie in the response we receive
The reactions to our communication help us to evaluate its appropriateness. If our primary expectations are not met, it is chiefly up to us, as communicators, to select a different mode of expression.
All behaviour originates in a positive motive for the Self
Human beings are constantly seeking to satisfy their most fundamental needs; if they do not succeed in a positive manner, they will try - most often unconsciously - to succeed in a negative manner.
In every relational difficulty the responsibility lies with everyone involved
Any communication problem is due to a dysfunction in the relationships between all involved in the dynamic. No single individual can resolve the problem independently.
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