As a manager you should boost continuous learning. Only by doing so your team members will stay ahead of changing business trends. Read here how to support your team to keep their skill sets updated and marketable.
Handling complaints is not a pleasant task. But if you do it properly it can even strengthen your customer relationship. Check our hands-on examples and learn how to deal best with customer complaints.
Leading a negotiation in a different cultural setting is challenging and you should be aware of some attention points. Check out what we have prepared for you to develop the right negotiation approach when you go abroad.

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Identity refers to who the leader fundamentally is. Key question is to what extent a leader’s identity allows her/him to behave differently in different contexts.

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