Establishing common managerial practices to address operational improvements

Others
Geodis Road Transport | Client Case| EN

Challenge

"In 2013, Geodis Road Transport felt the need to deeply transform theirmanagerial practices for more than 100 managers through their newprogramme “Investors in people”. An analysis of the current situationshowed that so far, there were no shared managerial rules and desiredbehaviours (only a few managerial reflexes had been acquired in previousmanagement trainings). As such the managers did not have a same level ofskills and capabilities in terms of behavioural competencies. A commonlanguage was also missing. Furthermore, Geodis Road Transport waschallenged by a difficult economic context. Managers had to be able to facecomplex situations and still show exemplary behaviours in order to preparethe future. For Geodis Road Transport, people are a growth driver and assuch, the definition of a strong cultural identity was seen as key to attractand retain talents within the company."

Solution

"The training programme was co-designed with Geodis Road Transport focusing on the client’s needs and objectives. It concentrated specifically on three complementary parts: firstly, interpersonal relationships or how to takeothers into account when managing, secondly, key managerial practices tobe able to apply the appropriate management practices in order to securemotivation and performance and thirdly, the leader’s role within the Geodiscontext, or how to optimise peoples’ behaviour towards themselves and thecompany culture. The key learning activities for creating the desired impact were theexplanation of the programme’s strategic and cultural objectives, in order toenhance the importance of the trainings. The use of the TTI SuccessInsights assessment (DISC profile) shows the different types of personalitiesand how to handle them as a manager.The roll-out started with a workshop for the board. Then three pilot trainingsfollowed with the board, the regional directors and the leadership mentorsbefore the training was deployed to the first group in France. Afterwards,train the trainer programmes followed in Spain, Italy and Germany"

Results

"100+ managers (10 groups) were trained successfully in France. For Geodis Road Transport, the success of this programme lies in the greatly improved collaboration, based on respect and appreciation of others, a more positive mindset and focus on action. Many participants directly relate the breakthroughs in their challenges to what they learned. The programme was that successful that some managers even asked for asecond one to be developed to continue with leadership mentors trained byKrauthammer: 20 people were trained as trainers, and today, are still proud and more comfortable in their roles as managers."

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