We do not beat around the bush: this training is especially for 'Support members' who, like us, are convinced that their work is key to the commercial success of your company. And to be even more clear: come to this program if you also think that the way you deal with customers directly determines customer loyalty and their buying behavior. In the end you are the one who has the most frequent contact with customers and can make the difference. It is your influence that ensures that the customer has a positive image of you, asks for advice, puts his complaint on the table and purchases again. As a commercial support you even arrange a part of the success of the sales force!
If you see this and you want to offer your client the best, then this boot camp-type training is your programme. During 2 days you work with approximately 10 others on customer-oriented communication, building relationships, problem solving and stress resistance. You bring your own situations to the training, so all your new insights are directly applicable in your work.
Who's it for
Employees of the commercial back office, technical service or support, customer service, call center and office staff.
- For you personally: remain positive and constructive in the most complicated client situations, which saves you energy. You have confidence in how to deal with problems, you conduct inspiring conversations with customers and you make them Active References.
- For your organization: an increase in the number of satisfied customers and Active References, resulting in a growing turnover, time savings for the sales force and better conversations with customers, as a result of which their needs are clearly mapped out.