Multicultural Communication

Your ticket to international success

Insights

Ever fewer of us work purely with people from our own culture. With the galloping trend towards globalisation, many organisations now have the imperative to sell or produce their products and services abroad. The question is: how well do you really understand the subtleties of other cultures? And how effectively are you motivating your international colleagues?
As we know, differences in culture and language can lead to miscommunication, misunderstanding and, ultimately, the loss of a sale or productivity. Our mission is to help you gain a better understanding of your personal communication styles through concepts such as non-verbal communication, cultural filters and remote communication.
Our programme: ‘Multicultural communication’ deploys the most effective theories to provide you with concrete and practical tools to enhance your understanding of other cultures – and identify the fundamentals common to all of us. You will enjoy a unique mix of interactive group training supported by e-learning, an evening workshop with an external expert and optional personal coaching from a local consultant in the country of your choice

Who's it for

International- business, sales and operations managers, coordinators, expatriates

Benefits

  • Build trust and enhance cooperation in an international environment
  • Be aware of our own cultural filter
  • Know and adapt to differences in values / behaviours / experience
  • Solve cultural dilemmas creatively
  • Develop skill to enrich mutually
  • Increase our flexibility to interact with other cultures
  • Identify value-creation and risk zones for your specific multicultural issues

This training is currently only offered as part of our customised solutions.

Learning journey

Face-to-face interaction

Class room training

Class room training

Essential time to practice and learn through role and real plays

Learning goals

Learning goals discussion with N+1

Management involvement in the learning journey is an essential factor for effective learning success

Virtual interaction

361

361° online self & peer evaluation

361° behavioural snapshot

Positive mirror

Positive Mirror

Sharing positive feedback

Autonomous learning

Portal

Learning experience system Koach

Our multi-device user-centric platform provides an immersive learning experience that improves learning engagement

Memo card app

Memo Card App

Helpful memory triggers always at hand

Elearning

E-learning

Complete range of digital content

Programme

Day 0 - Open your eyes and ears

Your training starts before the first day. Your trainer’s briefing will trigger you to look at the world around you with different eyes. Your perception of this, especially your direct working environment, will be a great starting point - your personal contribution to the training and the learning experience of your fellow participants.

Day 1 - The basics of culture

  • Define culture in this context
  • Explain different aspects of culture
  • The Filter:
    - Prejudices when facing different cultures
    - Understand the multiple perceptions that exist
  • Exercise: Identify the thought patterns of others and adapt appropriately
  • The three cornerstones of interpersonal communication in an international environment 
  • Dinner and evening programme: workshop with a multicultural dimension
  • The content of the workshops is subject to change and will be explained by your trainer
 

Day 2 - Working with culture

  • Evaluate day one, e-learning and homework
  • New patterns of thinking, acting and coaching in their application
  • Exercise: analysing and working with culture
  • Exercise: cultural negotiation and management
  • Do’s and don’ts of specific cultures
 

Coaching the culture (coaching by phone)

A Krauthammer consultant from the country of your choice will coach you on your behaviour in relation to the nationality of your business partners. The do’s and don’ts of the culture, as well as personal cases can be discussed.

Contact us

If you have any questions about a specific Krauthammer service, we'll connect you to the person who can give you an answer.