Multicultural Communication
Your ticket to international success
Insights
As we know, differences in culture and language can lead to miscommunication, misunderstanding and, ultimately, the loss of a sale or productivity. Our mission is to help you gain a better understanding of your personal communication styles through concepts such as non-verbal communication, cultural filters and remote communication.
Our programme: ‘Multicultural communication’ deploys the most effective theories to provide you with concrete and practical tools to enhance your understanding of other cultures – and identify the fundamentals common to all of us. You will enjoy a unique mix of interactive group training supported by e-learning, an evening workshop with an external expert and optional personal coaching from a local consultant in the country of your choice
Who's it for
Benefits
- Build trust and enhance cooperation in an international environment
- Be aware of our own cultural filter
- Know and adapt to differences in values / behaviours / experience
- Solve cultural dilemmas creatively
- Develop skill to enrich mutually
- Increase our flexibility to interact with other cultures
- Identify value-creation and risk zones for your specific multicultural issues
This training is currently only offered as part of our customised solutions.
Learning journey
Face-to-face interaction
Class room training
Essential time to practice and learn through role and real plays
Learning goals discussion with N+1
Management involvement in the learning journey is an essential factor for effective learning success
Virtual interaction
361° online self & peer evaluation
361° behavioural snapshot
Positive Mirror
Sharing positive feedback
Autonomous learning
Learning experience system Koach
Our multi-device user-centric platform provides an immersive learning experience that improves learning engagement
Memo Card App
Helpful memory triggers always at hand
E-learning
Complete range of digital content
Programme
Day 0 - Open your eyes and ears
Your training starts before the first day. Your trainer’s briefing will trigger you to look at the world around you with different eyes. Your perception of this, especially your direct working environment, will be a great starting point - your personal contribution to the training and the learning experience of your fellow participants.Day 1 - The basics of culture
- Define culture in this context
- Explain different aspects of culture
- The Filter:
- Prejudices when facing different cultures
- Understand the multiple perceptions that exist
- Exercise: Identify the thought patterns of others and adapt appropriately
- The three cornerstones of interpersonal communication in an international environment
- Dinner and evening programme: workshop with a multicultural dimension
- The content of the workshops is subject to change and will be explained by your trainer
Day 2 - Working with culture
- Evaluate day one, e-learning and homework
- New patterns of thinking, acting and coaching in their application
- Exercise: analysing and working with culture
- Exercise: cultural negotiation and management
- Do’s and don’ts of specific cultures
Coaching the culture (coaching by phone)
A Krauthammer consultant from the country of your choice will coach you on your behaviour in relation to the nationality of your business partners. The do’s and don’ts of the culture, as well as personal cases can be discussed.Contact us
If you have any questions about a specific Krauthammer service, we'll connect you to the person who can give you an answer.