Manuela Kienitz

Training Consultant

Lugar de residencia Germany
Idiomas hablados Inglés, German

About Manuela Kienitz

An action-oriented, reliable and receptive Senior Consultant, Manuela thrives on promoting positive change within business environments. She’s worked with numerous clients in industries such as medical technology, pharmaceutical, manufacturing and packaging. Before joining Krauthammer in 2004, she was General Manager of an international 4-star hotel group and she uses her people oriented, service skills and experience in her work with B2B and B2C clients. As a Krauthammer Development Group member, Manuela actively develops new training programmes and processes. She is also responsible for the initial training of new colleagues. Her greatest strength lies in identifying capability gaps and selecting the best approach to filling them. Manuela strives to help individuals improve the capability within their organisations by better engaging with their teams and clients. Recently, she successfully co-designed a leadership programme with a chemical manufacturing client and executed the training in 17 countries, together with some of her international colleagues.

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About Manuela Kienitz

An action-oriented, reliable and receptive Senior Consultant, Manuela thrives on promoting positive change within business environments. She’s worked with numerous clients in industries such as medical technology, pharmaceutical, manufacturing and packaging. Before joining Krauthammer in 2004, she was General Manager of an international 4-star hotel group and she uses her people oriented, service skills and experience in her work with B2B and B2C clients. As a Krauthammer Development Group member, Manuela actively develops new training programmes and processes. She is also responsible for the initial training of new colleagues. Her greatest strength lies in identifying capability gaps and selecting the best approach to filling them. Manuela strives to help individuals improve the capability within their organisations by better engaging with their teams and clients. Recently, she successfully co-designed a leadership programme with a chemical manufacturing client and executed the training in 17 countries, together with some of her international colleagues.

Passionate about the following learning journey elements

Amplifon
Amplifon

Cómo hacer “visible lo invisible”- transformar la vida de las personas a través de un servicio al cliente personalizado

Amplifon es una empresa líder global en soluciones auditivas que cuenta con 12.500 empleados en 22 países. El argumento clave de venta de la empresa es el valor que han creado para sus clientes gracias a un excelente servicio de atención al cliente. Aun así, Amplifon detectó la necesidad de modificar su estrategia en este ámbito convirtiéndose en una empresa con una mayor orientación al cliente y desarrollando las habilidades clínicas y de asistencia al cliente de sus empleados con el fin de estar "al lado del cliente".

Armacell
Armacell

¿Cómo definir estándares para una cultura de liderazgo basada en valores capaz de seguir una estrategia de internacionalización?

Armacell implementó estándares internacionales para la gestión de rendimiento a través de su programa de desarrollo de liderazgo de 3 días. Estos estándares son ahora aplicados por todos los empleados directivos.

Tenemos ganas de escucharle.

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