Commercial Support

For ambitious support members. We won't beat around the bush: this training is especially for 'Support members' who, like us, are convinced that their work is key to the commercial success of your company.

  • 2 days
  • Dutch
  • 2 months
  • EUR 1790
Commercial Support
 

We won't beat around the bush: this training is especially for 'Support members' who, like us, are convinced that their work is key to the commercial success of your company. And to be even more clear: come to this program if you also think that the way you deal with customers directly determines customer loyalty and their buying behavior.

After all, you are the one who has the most frequent contact with customers and can make the difference. It is your influence that ensures that the customer has a positive image of you, asks for advice, puts his complaint on the table and purchases again. As a commercial support you even arrange a part of the success of the sales force!

If you see this and you want to offer your client the best, then this boot camp-type training is your programme. During 2 days you work with approximately 10 others on customer-oriented communication, building relationships, problem solving and stress resistance. You bring your own situations to the training, so all your new insights are directly applicable in your work.

For who?

Employees of the commercial back office, technical service or support, customer service, call center and office staff.

After completing the training you can

  • For you personally: remain positive and constructive in the most complicated client situations, which saves you energy. You have confidence in how to deal with problems, you conduct inspiring conversations with customers and you make them Active References.
  • For your organization: an increase in the number of satisfied customers and Active References, resulting in a growing turnover, time savings for the sales force and better conversations with customers, as a result of which their needs are clearly mapped out.
Contact us

To find out how we can help create customised solutions for your team and ogranisation.

 

Programme

 

Learning tools

Application in daily life
Application in daily life
  • The most important point to profit from the learning journey: apply your learnings!
  • Action plans are defined already in the training room to allow the participant to evaluate his progress against his own standards in daily life
Intense classroom training
Intense classroom training
  • Lively, interactive training days are the backbone of the learning journey.
  • Positive confrontation and feedback stimulate to change the behavior.
  • Interaction within the group allows to learn from peers in a safe yet challenging environment
361° online self & peer evaluation
361° online self & peer evaluation
  • Online survey which gives participants a clear view on the impact of their own behaviors.
  • Gets stakeholders around the participant involved in the learning journey.
  • Creates favorable conditions to give and receive feedback.
 

Inspiring locations

Amersfoort
Location

Amersfoort

  • NH Amersfoort
  • Stationsstraat 75
  • 3811 MH, Amersfoort
  • Netherlands
Training days
  • 29/04/2021
  • 27/05/2021
Language
Dutch
Price
EUR 1810.00 (excl. VAT)