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Build a customer-centric organization

Krauthammer helps you to build a customer-centric organization by empowering your most valuable asset, your people!

  • Customized
  • Customized

We live in the post-digital age, technology has made our lives easier, but also less personal. According to Gartner 82% of all companies believe that they will compete based on experience with their peers. Next to the product experience, the interaction experience is of the utmost importance. Krauthammer helps you to build a customer-centric organization by empowering your most valuable assets, your people!

Engaging with Krauthammer means that we assist you in delivering consistent experiences that feel inherently more human at all digital and physical touch points. We draft a strategy that transforms transactional interaction into relational experiences.

Our behavioral training programs empower your people to unlock the lifetime value of clients and drive incremental innovation to define the future experience.

Our approach

Business Case
Together we define the Why, the compelling story, the business rationale and assess what success looks like

C-Level
Check the commitment of the Board and discuss the essence of silo-breaking Customer Experience

CX Strategy
Aligning the organization around a global customer experience strategy

Culture
Capture the current culture and discover the potential value of cultural change

Design Thinking
Understand the needs and barriers of all stakeholders by inviting them to share their current experiences. Based on the outcome you can start defining into more detail how the future experience looks like. By making prototypes of the future experience and testing them with your clients and employees, you will find out rapidly what success looks like.

Program management & communication
Co-create governance structure, program plan and team

Interventions
Behavioral change programs combined with train-the-trainer programs on all levels

Check & Balance
Measure change in engagement, employee & client satisfaction, and cultural awareness. Adapt the above based on feedback

Next Steps
Go beyond and dream of the future experience