Translate potential conflicts into peaceful dialogues. During this intensive program you will understand the universal human drivers behind behaviors and attitudes.
Non-Violent Communication is based on the assumption that all human beings have capacity for compassion and empathy and that people only resort to violence or behavior harmful to others when they do not recognize more effective strategies for meeting needs.
During this intensive program you will understand the universal human drivers behind behaviors and attitude, lead yourself and others by true connection and respect, be able to be assertive without hurting others and learn how to deal with conflict resolution and mediation.
After completing the training
- Gain higher quality relationships with your colleagues, friends, and family
- Lead yourself with awareness of your own feelings and needs
- Defuse arguments and create compassionate conversations
- Find innovative solutions in previously ‘impossible’ impasses.
- Strengthen positive collaborations during stressful times
- The impact of judgements, comparisons, and denial of responsibility on the quality of conversations
- Observing without evaluating
- Identifying and expressing feelings
- Hearing the needs in a negative message of colleagues
- Using positive action language in our requests towards colleagues
- Requests versus demands
- Listening for feelings and needs of colleagues in tense situations
- Using empathy to defuse danger and anger
- Empathy in hearing someone’s no
- Steps for expressing my anger and frustration
- Distinguishing stimulus from cause when anger kicks in
- Real Plays to practice expressing anger connectively
- Real Plays to practice how to say what is on your heart and mind connectively
- Connective conflict resolution versus traditional mediation
- Using present and positive action language to resolve conflict
- Translating ‘no’
- Connective mediator role
- Use of protective force and limitations to safekeep the other
- Expressing and receiving appreciation
- Real Plays to practice conflict resolution and mediation connectively
- Lively, interactive training days are the backbone of the learning journey.
- Positive confrontation and feedback stimulate to change the behavior.
- Interaction within the group allows to learn from peers in a safe yet challenging environment
- Online survey which gives participants a clear view on the impact of their own behaviors.
- Gets stakeholders around the participant involved in the learning journey.
- Creates favorable conditions to give and receive feedback.