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Follow-up First Level Management

A deeper look at dealing with difficult situations and change.

  • 2 Months
  • 2 Days
  • Dutch, French

In these two days, we bridge the gap between the basic skills that you have already developed as a starting manager and the skills you need in challenging situations. Did you follow the 3-day First Level Management training some time ago? And are you now looking for a deeper understanding of how to deal with difficult situations in which different interests play a role? Then this is suitable follow-up training. You will discover how to deepen dialogue, what you can do as a manager in a difficult conversation, and what to do if changes are implemented.

For whom?

Managers who have followed the three-day First Level Management training

After completing the training

What you will learn during this training:

  • Increased control over yourself in conversations
  • A guide for managing change
  • A greater ability to manage difficult situations and conflicts
  • Tools for coaching employees


  • Briefly refresh the main skills of the training
  • First Level Management with an in-depth study of the power of demand and dealing with reality versus our expectations
  • Managing complex situations: dealing with resistance and emotions
  • Saying no to one is saying yes to the other
  • Constructive criticism: how do I guide my employee back to the agreed line and the core values of the organization?
  • Managing conflicts
  • Guiding employees during change, achieving involvement and ownership
  • Announcing a change to a group in an inspiring and impactful way
  • Coaching and developing employees so that they optimally use their talents for the organization, starting, starting with making goals and expectations concrete
  • Analyzing the players in the environment that are important for future success: how do I view myself, others, and my environment?
  • Convincing decision-makers to say yes to a proposal.

Learning Tools

  • Lively, interactive training days are the backbone of the learning journey.
  • Positive confrontation and feedback stimulate to change the behavior.
  • Interaction within the group allows to learn from peers in a safe yet challenging environment
  • Smart and easily accessible reminders of key lessons learned.
  • Customisation possible.
  • Online survey which gives participants a clear view on the impact of their own behaviors.
  • Gets stakeholders around the participant involved in the learning journey.
  • Creates favorable conditions to give and receive feedback.

Inspiring locations

NH Amsterdam Schiphol Airport
Kruisweg 495
2132 NA Hoofddorp

Training days
Nov 22, 2023
Dec 14, 2023


EUR 1830 (excl. VAT)