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Follow-up First Level Management

A deeper look at dealing with difficult situations and change.

  • 2 Months
  • 2 Days
  • Dutch
  • EUR 1745.00 (excl. VAT)

In these two days, we bridge the gap between the basic skills that you have already developed as a starting manager and the skills you need in challenging situations. Did you follow the 3-day First Level Management training some time ago? And are you now looking for a deeper understanding of how to deal with difficult situations in which different interests play a role? Then this is suitable follow-up training. You will discover how to deepen a dialogue, what you can do as a manager in a difficult conversation and what to do if changes are implemented.

For whom?

Managers who have followed the three-day First Level Management training

After completing the training

What you will learn during this training:

  • Increased control over yourself in conversations
  • A guide for managing change
  • A greater ability to manage difficult situations and conflicts
  • Tools for coaching employees


  • Briefly refresh the main skills of the training
  • First Level Management with an in-depth study of the power of demand and dealing with reality versus our expectations
  • Managing complex situations: dealing with resistance and emotions
  • Saying no to one is saying yes to the other
  • Constructive criticism: how do I guide my employee back to the agreed line and the core values of the organisation?
  • Managing conflicts
  • Guiding employees during change, achieving involvement and ownership
  • Announcing a change to a group in an inspiring and impactful way
  • Coaching and developing employees so that they optimally use their talents for the organisation, starting, starting with making goals and expectations concrete
  • Analyzing the players in the environment that are important for future success: how do I view myself, others, and my environment?
  • Convincing decision makers to say yes to a proposal.

Learning Tools

  • Lively, interactive training days are the backbone of the learning journey.
  • Positive confrontation and feedback stimulate to change the behavior.
  • Interaction within the group allows to learn from peers in a safe yet challenging environment
  • Smart and easily accessible reminders of key lessons learned.
  • Customisation possible.
  • Online survey which gives participants a clear view on the impact of their own behaviors.
  • Gets stakeholders around the participant involved in the learning journey.
  • Creates favorable conditions to give and receive feedback.

Inspiring locations

NH Amsterdam Schiphol Airport
Kruisweg 495
2132 NA Hoofddorp

Training days


EUR 1745 (excl. VAT)