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First Level Management (French)

Off to a flying start! This program has been devised for those managing a small team or running a project, and who are new to management.

  • 4 months
  • 4 days
  • French

This program has been devised for those managing a small team or running a project, and who are new to management. For those who have not previously followed a management training, or who are seeking to refresh their skills.

For who?

New line managers, project managers, executive assistants

After completing the training

  • Relay decisions and communicate them, manage resistance
  • Help all to realize objectives
  • Communicate effectively in front of a group
  • Prepare and animate a work session
  • Manage and motivate others daily
  • Coping with difficult and conflictual situations
  • Manage individual and collective problems effectively
  • Create a positive atmosphere


  • The fundamentals of inter-personal communication
  • The difference between personal perception and reality
  • When the manager has to question his or her certainties: learning new attitudes
  • Change: how to manage the emotional reactions of employees
  • Delegating according to individual competencies
  • Fixing concrete and realistic objectives Presenting a theme, project, or idea to a group
  • Active listening: the key attitudes to help self-expression and improve mutual understanding
  • From reporting session to annual evolution session: appreciating performance and helping people evolve
  • Praise: a process of consideration and respect as well as one of motivation
  • Verbal communication: perfecting different behaviors and tools
  • Managing contradictions, criticisms, and aggression
  • Stress and self-management: mechanisms to better control spontaneous reactions
  • Work session and brainstorming animation – effective principles Communicating a difficult decision and managing the reactions
  • Recognizing mistakes: how does one behave in this sensitive situation?
  • Presenting a project or recommendation upwards
  • Task planning and monitoring
  • The reprimand session: from preparation to analyze the problem, to respecting commitments
  • Conflict management: from mutual agreement to arbitration, how to 'come out on top

Learning Tools

  • In a one-to-one meeting, the participant and their manager discuss and define the goals to be reached with this training
  • Only if the participant knows what the manager and the employer is expecting from him, they can work towards the expected results
  • The most important point to profit from the learning journey: apply your learnings!
  • Action plans are defined already in the training room to allow the participant to evaluate his progress against his own standards in daily life
  • During sessions with their peers only, people coach each other on concrete situations
  • Leverage collective intelligence to solve problems
  • Alternatively practice on how to listen, ask questions and give feedback.
  • Lively, interactive training days are the backbone of the learning journey.
  • Positive confrontation and feedback stimulate to change the behavior.
  • Interaction within the group allows to learn from peers in a safe yet challenging environment
  • Smart and easily accessible reminders of key lessons learned.
  • Customisation possible.
  • Online survey which gives participants a clear view on the impact of their own behaviors.
  • Gets stakeholders around the participant involved in the learning journey.
  • Creates favorable conditions to give and receive feedback.

Inspiring locations

Novotel Paris Porte de Versailles
4 avenue de la Porte de la Plaine
75015 Paris

Training days
Mar 10, 2023
Apr 6, 2023
May 9, 2023
Jun 13, 2023


EUR 3862 (excl. VAT)
70 avenue Leclerc
69007 Lyon

Training days
Mar 30, 2023
Apr 25, 2023
May 23, 2023
Jun 27, 2023


EUR 3862 (excl. VAT)