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Matrix Management

Leading without hierarchy. This program trains in key management behaviors applied to matrix and/or cross-functional structures, and to create a real team spirit within their networks.

  • 5 months
  • 5 days
  • Dutch, French

This program is specifically aimed at so-called ‘functional’ managers (human resources, communication, marketing, finance, etc.), project managers and international coordinators. It trains them in key management behaviors applied to matrix and/or cross functional structures, and to create a real team spirit within their networks.

For who?

Cross functional managers and managers working in a matrix organization and/or without direct line authority.

After completing the training

  • Mobilise and unify members of a network
  • Set motivating goals and rally the support of everyone to achieve them
  • Communicate to groups effectively
  • Prepare and lead work sessions
  • Communicate decisions and manage resistance
  • Resolve difficult and conflict situations
  • Supervise and refocus following problems without the intervention of a direct superior
  • Optimise team synergies and coordinate members contributing to a project and/or assignment.


  • The role of the matrix manager
  • The three cornerstones of interpersonal communication
  • Change: making your own transitions a success and helping colleagues to succeed in theirs
  • Setting motivating, operational, and attainable goals
  • Making sure everyone contributes and fostering a genuine spirit of initiative
  • Developing talent by taking the added value and limitations of every team member into account
  • Active listening and the art of questioning
  • Fundamental negotiation techniques to “sell” projects and ideas more effectively to internal and external customers
  • Individually tailoring responses to objections
  • Oral communication: 14 criteria to make an impact when addressing a group; how to manage disruptions
  • Praising: recognition and motivation
  • Partnership interviews for assessing, developing, supporting, and helping progress
  • Giving targeted and constructive feedback
  • Conducting a meeting
  • Creativity: the three roles and key steps
  • Constructive and regular monitoring through supervision
  • Reframing session to redefine, help and motivate
  • Managing conflict to reach mutual accord
  • How to say “no” effectively
  • A team’s raison d’être: working towards a common goal
  • Six stages in building an “excellent team”
  • Decision-making by consensus: the best way to rally support
  • Upstream action: obtaining an engagement letter and building an effective proposal
  • Affirming leadership and adapting behavior to the development and progress of a project, assignment or working group

Learning Tools

  • The most important point to profit from the learning journey: apply your learnings!
  • Action plans are defined already in the training room to allow the participant to evaluate his progress against his own standards in daily life
  • During sessions with their peers only, people coach each other on concrete situations
  • Leverage collective intelligence to solve problems
  • Alternatively practice on how to listen, ask questions and give feedback.
  • In a one-to-one meeting, the participant and their manager discuss and define the goals to be reached with this training
  • Only if the participant knows what the manager and the employer is expecting from him, they can work towards the expected results
  • Lively, interactive training days are the backbone of the learning journey.
  • Positive confrontation and feedback stimulate to change the behavior.
  • Interaction within the group allows to learn from peers in a safe yet challenging environment
  • Smart and easily accessible reminders of key lessons learned.
  • Customisation possible.
  • Online survey which gives participants a clear view on the impact of their own behaviors.
  • Gets stakeholders around the participant involved in the learning journey.
  • Creates favorable conditions to give and receive feedback.

Inspiring locations

De Nieuwe Poort 20
3812 PA Amersfoort

Training days
Oct 1, 2024
Nov 5, 2024
Dec 3, 2024
Jan 14, 2025
Feb 11, 2025


EUR 5599 (excl. VAT)
Mercure Gare de Lyon
2, place Louis Armand
75012 PARIS

Training days
Oct 8, 2024
Nov 7, 2024
Dec 10, 2024
Jan 14, 2025
Feb 6, 2025


EUR 5599 (excl. VAT)