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Professionals - Elevate your expertise

In this blended training program, you will focus on extracting the most value from your experience and skills. From understanding the importance of ongoing feedback to learning about influencing dynamics, this advanced program will propel your career to new heights.

  • 4 months
  • 4 half-days online
  • Dutch, English, French

Designed for ambitious professionals with 3+ years experience, this blended learning program will develop your empathy, trust and communication skills to make your influencing abilities more impactful while improving stakeholder management and feedback.

The Lepaya app will support you throughout your learning journey. Before each training session, we will provide inspiring theory and ask you to prepare a case that you will practice with. In the weeks between the training days, you will apply your skills on the job. We will provide you with additional mini-challenges, buddy interactions and cheat sheets to guide you

This learning journey will give you the tools and mindset you need to further advance your career!

For who?

Professionals with 3+ years of working experience

After completing the training, you’ll be able to:

  • Identify key stakeholders and assess their level of engagement, influence and interest.

  • Analyze the expectations of stakeholders and identify risks relating to them.

  • Engage effectively with your stakeholders by tailoring your communication strategy to each one or group.

  • Evaluate the effectiveness and impact of your stakeholder management strategy and revise it if necessary.

  • Recognize your counterpart’s attitude and stance in a conversation.

  • Understand the effect your stance has on your counterpart.

  • Actively switch between influencing approaches.

  • Discuss the importance of ongoing feedback.

  • Distinguish between observations and interpretations when giving feedback.

  • Recognize and overcome feedback blockers.

  • Understand empathy and how it differs from sympathy.

  • Discover behavioral techniques that help you empathize, build trust and create connections.

  • Avoid the common pitfalls and mistakes that undermine empathetic and trust-building behavior.

Program

1
  • Discover the theory behind The Behavior Toolbox.

  • Make the transition from knowing how it’s done (theory) to actually doing it (application) through roleplay with an actor.

  • Understand the importance of shifting attention to the other person, thereby putting aside or ‘parking’ personal solutions, opinions, thoughts and judgements temporarily.

2
  • Experience stakeholder management from a different perspective using a specific framework.

  • Think in a structured way about how best to collaborate with stakeholders prior to commencing a project to increase the chances of a successful collaboration.

3
  • Discover the theory behind the Rose of Leary.

  • Make the transition from knowing how it’s done (theory) to doing it (application) through roleplay with an actor.

  • Understand that conversations are dynamic and that there is no fixed format for a situation or type of person. It’s about having a flexible approach and understanding the basics of interpersonal communication.

4
  • Acknowledge the positive effect of building up feedback according to the 5 steps.

Learning Tools

A moment in the future during which you want to apply your newly learned skills and use the takeaways from today’s session

  • The AI Coach is one of our newest features! It is based on artificial intelligence and will be used for several presentations and communication skills! This is how it works:

  • You will upload a video where you are applying the skills (for example presenting): you can either upload an existing video (90 sec) from your gallery or record a video at that time.

  • Next the analysis takes place. This can take up to 15 minutes. You’ll be updated on the progress but can close the app in the meantime.

  • You’ll be notified once ready and receive an overview of your results! In this example, for presentation skills, 8 KPIs are focused on. 5 are on body language (gestures, movement, eye contact, posture, facial expressions), 3 are on dictation & speech (filler words, speed, pauses).

In your post-bites you can find mini-challenges to help you practice your newly learned skills on the job, deep-dive articles on the topic as well as cheat sheets, tips and tricks from the trainer and more! This remains available for you after completing your program!

After completing the program, we’ll ask you (and your supporters) to fill in the Skill Scan again to give you an insight in your development and celebrate your growth journey!

To prepare for your goal, you can find different post-bites on the Lepaya platform after your classroom session

At the end of the classroom session, the trainer will ask you to commit to applying your skills. There are two different formats for this:

Moment of Truth:

  • A moment in the future during which you want to apply your newly learned skills and use the takeaways from today’s session

Action Plan:

  • You set a goal and break it down into small and achievable steps

  • Next, we’ll personalize your nudge and post-bite flow for you, which reminds you of your goal, helps you prepare for it and reflect on how it went, applying your skills!

  • Buddy groups of 2-3 learners are allocated at the start of the program

  • Interactions between the buddies happen throughout the program - inside and outside of the classroom session

  • In the Lepaya app, you can find the so-called buddy bite which includes reflective questions/little exercises to discuss together after your classroom session. You check in on how it’s going to apply your skills, see how you can possibly help each other, and get ready for the next session!

  • During a 1:1 roleplay with a training actor, you can practice your own case in a real-life setting. After setting the scene, you’ll have two practice rounds together. You’ll receive personal feedback from the trainer as well as peers after each practice round. You’ll be surprised to experience how ‘real’ this feels! A great opportunity to try out a few options, iterate and learn!
  • During boxing rounds you stand in a half circle around the trainer. The trainer will set the scene, explain the goal, and ask for one volunteer to step forward into the boxing area and play out a scenario. Whenever the learner would like for someone else to take over and give it a try, they can step out of the boxing ring - or you can sign you’d like to pitch in. A great team exercise to start practicing this new skill and learn from each other!
  • Our classroom sessions are interactive, high-paced, and full of opportunities to practice with your own case and receive personal feedback. Where you practiced with a generic case in the pre-bites, you’ll be focusing on practicing your personal case in the classroom.

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